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Everything you need to know about contacting us, visiting us or how we do things is here

Contact Us

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Contact Lisa at Snowdrop Studio

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Address
Snowdrop Studio,
'Compostela'
Trinity Hill
Medstead
Alton
Hampshire
GU34 5LT

Directions

From Winchester

Take B3404 to Alresford Rd/A31

Follow A31 to Lymington Bottom Rd in Four Marks

Continue on Lymington Bottom Rd. Continue straight on to South Town Road. At end, take left on to High St. Turn right on to Church Lane and continue straight on to Trinity Hill

From Alton

Take High St and Lenten St to Basingstoke Rd/B3349

3 min (0.6 mi)

Continue on Basingstoke Rd. Drive from Medstead Rd, Abbey Rd and Hussell Ln to Medstead

 

From Basingstoke

Take Dickens Ln and A339 to your destination in Medstead

Head south-east on Churchill Way/A3010

At Eastrop Roundabout, take the 3rd exit onto Churchill Way E/A3010

Keep right at the fork, follow signs for Ring Rd/Alton/A339/M3 and merge onto Ringway E/A339

At Black Dam Roundabout, take the 1st exit onto London Rd/A30

Turn right onto Huish Ln

Turn right onto Dickens Ln

Turn left onto A339

Turn right onto Station Rd

At the roundabout, take the 1st exit onto Holt End Ln

Continue onto Trinity Hill

 

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Access, special requirements, parking & facilities

It is pretty rural out here!

 

Access

We are situated in a private complex, in the center of 17 houses.  Please be respectful of all of our neighbours, as you drive through and the speed limit of 10 mph, as there are children on site.   As you enter off Trinity Hill you will see 'Compostela' in front of you on the right, with a greenhouse in plain site, drive to this area and park.

Special Requirements

Wherever possible we will make adjustments to cater for your needs here at Snowdrop studio.  Please however contact Lisa if you have any mobility, hearing or sight requirements before booking.

 

Parking

We have four allocated parking slots:- 

  1. Compostela visiter parking

  2. Margaret House visiter parking

  3. Compostela garage parking

  4. Compostela paddock parking

 

Please ensure you park in an allocated slot and not on the wider site.  Any queries phone Lisa in advance and we will let you know what spot to park in.

Facilities

There are few facilities in Medstead, however we do have a Handy Store where you can buy basic provisions and food and there is the Castle of Comfort pub next door.  

 

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How We Do Things

General
A couple of things to be aware of:-

  •  We are a non smoking site both within and outside the studio.

  • You need to be over 15 to book on a slot unaccompanied or over 12 accompanied by an adult.

  • At your first visit we will go through key elements such as how to maintain your wellbeing in an art studio and the use of masks and goggles depending on the activities you are involved in.  We have a Health & Safety checklist that we can go through together.

 

Reschedule Policy
Sometimes life happens and you may need to reschedule a booking. Up-to 14 days before your slot you will be able to re-schedule your slot yourself, if there is further availability on another date .  Go into your bookings and choose re-schedule.  If this is not possible please contact me directly and we will try to be flexible.  Please note this is not always possible.  In general bookings cannot be reschedules within a 14 day time period of the session, however if  you cannot attend and you can contact me, I will then try to find a replacement.  If this is possible, I will then provide a credit note, minus a £7.50 administration fee.

Availability of classes

If you have a gift certificate and cannot find availability on our calendar, in the first instance please contact me directly on snowdropstudio1@gmail.com, and I will try and accommodate.  If this is not possible, I will be releasing new dates, so please sign upto the mailing list to receive notifications.

 

Online shop returns
I really hope that you are happy with any piece that you purchase from us. However, if you are not, please contact me at snowdropstudio1@gmail.com within seven days of receiving your order and I will arrange a refund or an exchange where possible.

Items must be returned to me in the same condition in which they were sent. I'm afraid I am not able to cover any of the postage costs. Any refund given will have the p
ostage costs deducted. The parcel is the responsibility of the customer until it reaches me so please obtain proof of postage.

Online shop breakages 
I take great care when packaging up your order to make sure it reaches you in one piece. Unfortunately, breakages do sometimes occur. If your item arrives broken please photograph the item and email me at snowdropstudio1@gmail.com within two days of receiving it. I will arrange a replacement if possible, or a refund.

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